APPALLING CUSTOMER SERVICE

A genuine mistake was made by a member of staff at Cellucity in Tygervalley which resulted in me losing 6GB of data that I had just purchased and loaded onto my phone at the store .

Unstandably I was upset but fully expected the situation to be resolved easily and quickly by the manager Justin Geswindt who should have reimbursed me once it was brought to his attention .

Unfortunately this was not the case. I have spent the last 3 days chasing Mr Geswindt up to call me back and resolve the problem to no avail .

Initially he passed the buck by making the member of staff call me up to justify what had happened and park the blame on me , trying to get me to accept responsibility for the error . How inappropriate and unprofessional!

When I did manage to corner Mr Geswindt into speaking to me, all he did was argue and try to justify what happened by changing the story to blame me as to what happened and why .

At the end of the day a member of staff made a genuine mistake, I am significantly out of pocket so please Mr Geswindt do the right thing and fix it ! This shouldn't have been such a ridiculous and unnecessary drama.

To date I have received no reimbur*****t nor an apology and needless to say I won't be returning to Cellucity again.

So please be warned . If you encounter a problem whilst doing business at Cellucity don't expect to be treated fairly or with even a modicum of decent customer service as if my experience is anything to go by you won't get it .