Absolutely pathetic service
<p>Good day,</p> <p>Would like to share what bad experience i got in the world-class shopping mall, one of the busiest places in whole SA - Waterfront, yesterday.</p> <p>Walked into Cellucity shop simply just quckly get prepaid airtime as i ran out and couldnt do it online.<br />The guy swiped my card and transaction went through but an error appeared on their system and didnt load the airtime, but money were taken off my account. On what He said its very odd and called guy two to help us.<br />So.. I've been told that it happens sometimes with the FNB bank and it deffinitely will be returned onto my account in 24 h and now I just wait, All this with the attitude like we dont really care this is how it is and now kind of leave the shop or pay another R110 airtime and thats it.<br />When i asked to speak to the manager, I've been told that he's already left, and the guy number two was instate of him. He was telling me a lot of confusing things and made me feel so hopeless that I honestly was experiencing this first time in my whole life. I told him that he suppose to make a plan and sort the issue out and all he was saying that nothing he can do and its now between cellucity and FNB bank.<br />Then the guy number 3 arrived and understanding the situatuin he checked voided transaction he mentioned that the guy number one made a mistake right in the beginning when tried to load an airtime on my number. But he at least offered me slips as a proof that the sale wasn't complete and told me to come back to any cellucity store if i dont get the money back in the next 24h or call somewhere and deal with this my self.</p> <p>I must say this store left seriously bitter taste after this experience. Guy number two (unfortunately I dont remember his name) extremely *********** how to deal in professional way wih the clients.<br />I think guys really needs some serious training on what they actually suppose to do in this store.</p> <p>Will appreciate any assistance.<br />Thank you</p>