ABSOLUTELY DISGUSTING service from this retailer

<p>Over to weeks to get an upgrade processed at the store.</p> <p>I went into the store to upgrade my Vodacom Contract on the 22nd July 2016. I wanted the new Sony Experia X, I was given the Z5. I realised that this was the wrong phone when I had put my sim card in and evidently there was very old software loaded. I immediately took the phone back. I was told by the store manager that the upgrade request would be cancelled to get the correct phone. I left the store and was told it would take 5 days to be processed.</p> <p>The following Friday 29th July I went back to collect my phone. It turned out that ‘’Someone at Vodacom authorised the upgrade on that Thursday’’ – this in turn meant that the matter needed to go through another process to identify who had authorised the upgrade. (No one in Cellucity / Vodacom can figure this out, how is that possible???) I was told 4-24 hours to get it resolved.</p> <p>Through the process I asked the manager to provide me with Feedback.. Not one person from the Cellucity gave me feedback without me phoning in. The process turned from ‘’4-24 hours’’ into another whole week, where I am told that the cancellation will be through on Saturday the 6th August. Today I phone into the store 8th August 2016 and I ask to speak to the manager, I am put on hold and the call drops. I phone in again, I ask for the manager, I hear them speaking and the phone is put down in my ear!! Absolutely shocking. I eventually get a call back and am told yet again ‘’we have phoned Vodacom and we will have an answer in 2-24 hours’’, let’s see… probably no feedback again...</p> <p>Please save yourself the effort and never ever use this store. </p>