Won't Payout for ****** Cellphone Claim Due To Incompetence

I have been paying insurance with Cellsure for over 5 years. I recently tried to claim for an iphone 8 that was ******. A case number was supp**** which I had to drive very far to report the case at the police station where the theft took place.

When I called to Blacklist the cellphone, I was advised that the cellphone could not be blacklisted because it was already blacklisted. They unlisted the blacklisting after about a week of phonecalls back and forth, but now no one knows how to blacklist the cellphone again, so I can proceed with the claim for the ****** cellphone, it has now been 2 months of phone calls and emails trying to sort out this problem. Still NO RESOLVE.

A consultant by the name of Tuesday Molaudzi the claims agent is just ignoring my emails and my most recent response from Cellsure was as follows: "Good Morning, Please see attached mail communication. Regards," Tuesday Molaudzi Claims Agent Cellsure (Pty) Ltd 82 Wessel Rd, Metropolitan Office Park, Block H, Rivonia PO Box 4586, Rivonia, 2128 Tel: ********** 800 Fax: ********** 913/17 I heard nothing more after asking for the issue to be escalated as I really need the phone replaced.

This insurance company has terrible customer service and is not interested in assisting me with my claim, they have and are still *****ing my money as they do not intend to pay me out for the ****** phone and I can't cancel the insurance until the claim is finalized.

I am disgusted!