WASTE OF TIME/WASTE OF MONEY

I have been paying insurance for a phone on contract for about 6 years.<br> While i have many contract with a total bill of over R2000, all linked, just one of the phones is insured.<br> I pay a premium of about R250 per month for the insurance alone.<br> <br> Firstly, i did a claim nearly 2 weeks ago. the whole process was delayed as paper work wasnt correct.<br> this paperwork had nothing to do with me, yet i was made to wait till they get it sorted.<br> Its sorted nearly two weeks later.<br> <br> Then i get an access bill of over R4000. yes i did a claim nearly a year ago, but with the high premium im paying surely this is a ******* which i would like other insured customer to know.<br> <br> As mentioned i have had the contract for years so initially the premium wasnt so high and i was never made aware of any changes. Previously there were higher billings if claims were within 3 to 6 months.<br> Was really shocking to get this bill, so others beware.<br> <br> Nothing said or done about the inconvenience caused to me with all their internal issues.<br> I wonder who carries or has this kind of money just lying around to pay for a phone let alone an access fee.