Vodacom nightmare strikes again!

My iphone screen cracked, I'm insured through Vodacom with Cellsure. I phoned the insurance only to be told I had already submitted a claim for my Samsung Galaxy a month before?!?! I don't own a Samsung Galaxy!! *check check verify verify treat me like I'm lying* Ooops sorry, our mistake! They had put the wrong claim through on the wrong number. They rectify this, with my help. I took my phone in and was told it would take a maximum of 2 weeks. 4 weeks later and having only received 1 sms being told the insurance would cover it with an excess of R150, for what, fairy dust, I go back to Vodacom, wasting my time and petrol, to be told this time that the workshop doesn't have the parts and they can't tell me when I'll get my phone back because there are back orders! I own my own business and I'm losing new clients because my phone is my connection AND it's my birthday on Thursday. I was told by Vodacom to phone the insurance which I did, it came as no surprise that they couldn't tell me what the R150 excess is for and this isn't really their job. What the hell am I paying for? Cellsure said they process claims in 5-24hrs, mine took 5 days! Here I sit with no phone &amp