Vodacom Cellsure refuse to Pay the claim

Item: Cellsure
Rating: 1

Hi, I upgrade my Vodacom contract last year on the 1st of may 2016. Took the then new galaxy S7 edge as my prefered device. As usual before I left the store, I made sure the device is insured with Cellsure. To be more specific I insured the Value of the phone at that point in time which was R14 179 with a new monthly premium of R235. Got a copy of my contract and left the store. 2days ago, on the 27th of February , I lost my phone. I went on to blacklist the phone, blocked the sim and open a SAPS case. The following day I submitted my claim, to my horror, I was told my device is was not insured and my old device that i no longer have (Samsung S4) is the one that is insured for 9600. It was not 9600 when I took the contract 3 to 3,5 years back I have with me the contract signed with a clause as follows: "If you already have have a device insurance with vodacom, your insurance will automatically be upgraded to cover your device" All the year since I started the contrcat with Vodacom, I never had to upgrade the insurance on my own. It was automatically done in store. The front desk people I spoke they all contradict each like: we dont have an insurance with you the manager will call, you should have made sure the amount deducted in for the insurance is correct or you are only covered for R9 600. Having been with insurance for more than 8 years, and renewing my contract every two years, I never had to do update the policy. Is this my Fault? What must I do? Patrick Makwarela **********

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