USELESS PEOPLE AND INSURANCE,DISGUSTED!!

Bought a phone at Vodacom on prepaid and took out insurance with Cellsure,i have never been given such a run around even as far as been to 3 Vodacom branches and told to go to Rivionia with my own expense,because they are so lazy to help me out what they promise is totally B.S basically the opposite the phone I bought I had;had for a few weeks and it overheated when I went in to claim cellsure says I don't have insurance I have never received any message informing me that I had no insurance with cellsure the sad part is having been demanded R4500 to repair a new phone I could go on for days with my struggles with this company but still I have no phone up until now and nobody can give me a reason why.VODACOM can confirm that I signed insurance but these people know nothing about it.UNBELIEVEABLE!!