Unresolved query status - closed. Phone still not replaced.

Hello supplier, please note that to-date I still do not have a phone. Between you and car cellular,mI WANT A PHONE. The fact that I am still i am still calling them 6 weeks later, does seat well with me. You send me text messages to inform me that you have attempted to call me and thus WITHOUT claring the query with me; you have decided to close the call. I complained because, I was sent a phone with issues and since then until now; I have not received a replacement. It is disappointing to note the a company of your caliber, whose "Core Product and competitatve adge is is Customer service" and AFTER TWO COMPLAINS, YOU STILL cannot replace a phone. Years of customer loyality, means nothing to CELLSURE. Your sole interest is CLOSING THE CALLS not remedying the situation. SO WHAT now? Car Cellular took my ACCESS money and are REFUSING to pay. CELL SURE is also not giving me and direction. ALL I EVER WANTED WAS A PHONE replaced. So what, if the defect on the phone is not as severe, as the Vodacom rep told ME? The point is something was wrobg with the phone, thus it was sent back. What is so difficult about giving me another one? You say you cannot reach me at times, YOU KNOW why, BECAUSE I am still waiting for a PROPER phone. I want a phone and I WILL NOT PAY accessbTWICE, because I OPENED a PHONE which had starting up issues. How else would I have known, its a recycle phone (used before) if I did not open it. Shops have replaces "opened food parcels" for the sake od Customer service, what more a phone. I had it for 2 days and I cold not set it up... It's was a replacement of the same kind of phone I lost, so you cannot tell me; is because I did not know how to set it up. JUST FIX this, get me another phone (definition of replacement). You seating there and wanting to prove you are tech-savy and "you are right" does it get help me. I want a phone, period.