Terrible service - lack of service

<p>I went to Voda World to have my phone assessed and they advised that the unit was BER and referred me to a Vodacom BP for me to go ahead and process the claim. I did this on Monday and on Tuesday they requested that i send them my ID of which i did. I then received feedback from Vodacom store that i dont have insurance on the cover and i then proceeded to forward them my invoice for May and June. I am paying an amount of R139,47 for the insurance of R10 000 and uet i am told i dont have insurance. I will take this matter up to the highest level because i have never encounntered such poor level of service. Can i please have someone address this urgently.</p>