terrible service even worse follow up
<p>phone was damaged. i sent in a claim i recieved an sms 24 hours later saying it had been denied. i called they said oops wrong sms. i asked what they were going to do they said nothing is acceptable and i should deal with it.</p> <p>then i was sent this email:</p> <p>Cindy Mazibuko ********** />12:49 PM (30 minutes ago) <br /> <br /> <br /> <br />to me<br /> <br /> <br /> <br /> <br /> <br /> <br />Good day Ms Grossett</p> <p> </p> <p>We as a company would like to apologies for the inconvenience cause by the incorrect sms send by one of the consultant, it was a human error. Your claim is approved the only thing we waiting for is a quotation from the repair centre.</p> <p> </p> <p>Cindy Mazibuko</p> <p>Claims Agent</p> <p> </p> <p>Cellsure (Pty) Ltd</p> <p>82 Wessel Rd, Metropolitan Office Park, Block H, Rivonia</p> <p>PO Box 4586, Rivonia, 2128</p> <p>Tel: ********** 800</p> <p>Fax: ********** 913/17</p> <p> </p> <p>Authorised Financial Services Provider</p> <p>FSP Number: 16950</p> <p> </p> <p> </p>