Shocking service

<p>I had a phone ****** in 2015 and went to my vodacom shop only to be told that i was not insured . So I had to purchase a downgrade cash </p> <p>On renewing my contract at the end of last year I now find that I was insured and have been all along .</p> <p>NOw they are also double debiting my account !!!</p> <p>I demand a replacement phone for the original one that was ****** !</p> <p>Of course they are ducking and diving telling me to put it in writing but Im not getting any response !!</p> <p>Why am I surprised </p> <p>Typical insurance company </p> <p>Happy to take your money but when it comes to paying .......</p>