Serious Contact violation

My phone got ****** for the second time, all paperwork(ITC+CASE#) done and set a claim. Called Vodacom and insurance is declined. Hmmm. REASON:`You device is not insured` Called cellsure ***, I was placed on hold for 45min, called again and no one answered for the next 2hours untill they closed I THINK. Will try tomorow morning still no answer as we speak. same device still paying same contract including insurance. <br> <br> I re-read the policy and no one told me anything at Vodacom that I'm not insured after collecting my device for the first cover. If no help comes tomorrow, I will have to apply harsh legalities for this.