Point Blank ******* From CELLSURE

<p>I have been a Vodacom and cellsure user for decades and I have not had any bad experiences until the recent year first it was issues with my sons phone now Cellsure is making a pass at me. I had a headset insured with the company that a got through Vodacom a Samsung S5 and I have never missed a payment in the past 5 years and when I need to claim from the insurer a lot of stories are coming left right and center. A couple of months back my phones screen got damaged and I sent in the phone for repairs at the Vodacare JBL mall and I was then told after 4 days that my phone had no insurance, which came to my surprise. I was later told that my I cancelled my insurance and only opted to keep my sons insurance on his iPhone. But using my number which makes no sense to me as that means if my sons phone got lost it still wouldn’t be covered as my sim card is not in the phone. Cellsure even told that they have a call where I requested to cancel the insurance on my Samsung. I have been paying for Insurance but my Samsung was never replaced instead the company just keeps quiet and *****s the customers money and they don’t think they will notice. I have made numerous calls and months later I still don’t have my phone replaced. PEOPLE BEWARE CELLSURE WILL END UP CASUING VODACOME TO LOOSE CUSTOMERS FAST. I NEED THIS MATTER HANDLED QUICKLY AS I FEEL I HAVE PAID AND I DID NOT GET WHAT WAS RIGHTFULLY MINE.</p>