Pathetic service
<p>I took in my phone for repairs on the 9th of Nov 2016 it has been returned twice with the comment that the repair has been declined. The first time I was told that there is no reason indicated as to why the phone wasn't repaired and that I should have received a call which I didn't. The second time upon calling Cellsure I was told that the device is not insured and the matter has been sent to management. I pay for insurance on this device monthly and was confirmed in store that the insurance cover is for the phone price category. </p> <p> </p> <p>Speaking to to a consultant named Israel at Cellsure demanding to speak to a manager to clear the matter up I was just told they are not available and will call me. </p> <p> </p> <p>Its been 6 weeks and during this time I did not get any calls from Cellsure around the issue and now I'm unable to speak up on someone to resolve the issue and in the meantime I'm stuck without a phone due to the worst ever service received. Surely someone should have contacted me weeks ago! </p> <p> </p> <p>I will definitely be cancelling all my insurance via Vodacom and I'm seriously considering to transfer all my contracts to MTN!</p>