NO FLEXIBILITY

Cellsure have a very non-customer-centric way of doing business. <br> <br> What's the point of paying R245 per month for a band of insurance covering us up to R15,000 when they insist on replacing your lost iPhone 5s with a iPhone 6 that's (a) only valued at R10k and (b) not even carried in the stores anymore because there's a newer model!!<br> <br> Surely then I should only pay for insurance up to R10,000!<br> <br> And when I said I would PAY IN PERSONALLY to get the iPhone 6S I was told I wasn't allowed to! Really??!?!??!?!?!?!?!? Surely it's MY CHOICE what I get? Especially as no-one in CPT has the iPhone 6 IN STOCK yet I could have got the iPhone 6S IMMEDIATELY?<br> <br> In ALL my insurance claims that I've ever-ever-had I've never been so insulted in all my live ... regardless of the type of claim [and there have been quite a number including cell phones] its NEVER been dictated to me what I should replace with ... if the suggested offering hasn't been in stock, I've been allowed to choose something else [and I've even said I'd be happy to PAY IN!!!] <br> <br> And Cellsure, please don't bother to point me to your terms - they in your interest only!<br>