New policy has been registered yet not been updated

<p>I upgraded my cell phone cover and received notification yet the policy has not been updated. One would think with all the competition for business out there that current LONG exisitng customers will be looked after.</p> <p> </p> <p>If my cell is ****** I can guarentee that I would not be covered for the full amount even though it is a error on your side. </p> <p> </p> <p>It does not help to call through to your department as we get put on hold for over 15 minutes.</p>