INSURANCE FOR MY iPhone 8+ NOT UPDATED

On the 21 Oct 2017, I upgraded my device with the new iPhone8+, I completed all the forms with the insurance update forms at the store. On the 27 Oct 2017 I received an SMS confirming that my insurance for the iPhone8+ is updated effective from 28 Oct 2017 and that my new cover amount will be R239. But now here's the problem, November's invoice did not include that amount and i thought it is going to be affected on the next invoice, today when i received my statement still the correct cover is not included. I called Cellsure on ********** , I was first assisted by Mmapula Matlala, who insisted that i fill the new forms and i refused and i called again and I was assisted by Sizwe Mazibuko who insisted on the same thing even though they're in agreement that the incompetency is on their side.

I refused to sign the forms that they sent me because for insurance on devices they can not insure a device that older than 30 days, and I stand to loose cover for my device in I fall into filling those forms, I told them that if their IT has a backlog how is it that it should affect the customer negatively. And again I told them that the day i took the phone I completed the insurance forms so that my insurance maybe updated and activated accordingly.

When I first insured my device I only did at the store where i bought the device never ever was I requested months later to complete new forms in-order to cover my device.

I really want my device to be insured asap with its original value, because at 14:47 today I received and SMS "Your comp cell insurance (R10001-R15000) has been activated." this is not right and not acceptable because the market value of my device is around about R20k. And I need it to be insured as such, we are in a busy season anything can happen to my phone and I stand to be indebted by and inactive device.