Insurance claim IPhone 6 returned unusable

Firstly, I need to state that the service levels from both parties, are not only shocking but clueless at the same time in terms of their own internal procedures.<br> <br> My fianc? upgraded her Vodacom contract, to the new iphone 6 64GIG, unfortunately she accidently dropped her new iPhone 6 64GIG, which caused minimal damage to the screen (1 crack on the screen, photos avl).<br> <br> We delivered the slightly damaged iphone 6 64 GIG, to Vodacom Clearwater. 6 weeks later we were told Cellsure will not repair or replace it without us paying in R2800 \a claimed"excess fee. So we decided to collect the phone"