Insurance Cancellation

<p> </p> <p>Vodacom Cellsure Insurance has cancelled my insurance immediately due to a returned payment which in their policy it states that <strong>your insurance policy will be cancelled if payment is not rectified within 30 days </strong> </p> <p>I called in on the 29 November 2016 I needed to add another cellphone to be insured and that's when I found out I nolonger have cover on my cellphone , I spoke to <strong>Matshidiso Miya</strong> who advised I should send proof of payment and she will escalate the matter, I sent her an email on my personal email address on the same day and got a response on the <strong>01 December 2016</strong> from Matshidiso Miya who advised me she can't assist advising she has not received proof of payment which I further responded by resending email on the 02 December 2016</p> <p>I called again shortly after that and spoke to <strong>Celeste Mescken </strong>who advised me she can't assist me since her colleague is busy with my case and she can't come to the phone she is on lunch, so I waited and sent Matshidiso an email on the 07 December 2016 which she has not responded to or made any contact me and still my insurance cover hasn't been re-instated.</p>