inconsistent information given

<p>lost my phone and went to vodacom in centurion mall to get the necessary paper work for the insurance claim. i was told by the consultant to go to the police station to get a case number as my phone was ******, once i had recieved the case number and had all paperwork necessary for the claim, I was told to email all paper work to provided email adress and was told to phone the number after an hour to get an answer on the application. once i phoned the call centre to get an answer i was given 4 answers, 48hours, in the morning, in the morning and now it 24 hours(with tomorrow being a sunday). i would understand if i was given a consistent answer, then i would know where i stand with the situation of me not having my phone that i use for work. All i ask is for a valid response/answer(via email as i do not have a phone) so that i can plan around this situation. is this too much to ask for Vodacom/Cellsure? why are we paying for insurance when the service is not being rendered? why is there 3 different answer being given to a paying consumer? why is the consultant so rude(phone call made off ********** at about 9:45)? please Cellsure get your facts straight and train your staff to give the correct answers to guide your customers to satisfaction.</p>