Incompetence

I took cell phone insurance with voadacom when I was with them, when I decided to port my number I called them and asked if this will affect my insurance and the agent said NO, as you are already a member. So I ported my number and have been using and paying for this cover. <br> My phone was lost a week ago and when I'm logging a claim, I'm told, we cannot pay out as your number is not on the Vodacom network! Was I insuring the phone or the sim? This phone was lost with the number I insured it with. Why was I being debited if I'm not covered? Clearly the agent didn't't know what they were talking about, now this is costing me? It shouldn't't be my problem that I was given incorrect information. Isn't this an independent company?<br> Can someone sort this out