Humiliated without cellphone insurance!

I moved from contract to prepaid. end of July , and then informed the company that i would like to remain with the insurance. when i called in this week to find out about the debit order that went off for R224.57 I was informed that it was a pro rata payment. which one of the consultants did not inform me about. I received an sms from my Bank on Friday the 24th August that the payment was debited by cellsure (pty)LTD on the 26/07/2018 - i made a reversal, unaware that there was a pro rata payment.

the pro rata payment was because the policy was captured/changed on the 03 of the month (Monday)

i have been phoning cellsure the whole of this week. one of the consultants said i have to pay into the companies nedbank account. phoning and holding some more, i am still waiting for the account details. the consultants are rather arrogant, only one consultant could attend to me

I then asked to speak to the manager . the lady said that since the debit order was reversed the policy lapsed and therefore no longer required. i then explained again that there was a misunderstanding about the pro rata, since i had been with the insurance company from the start of my previous contract, and now have to pay for a pro rata, of which my policy had still been active with the insurance company. prior to my move from contract to prepaid

I am left feeling humiliated without a cellphone insurance.

I asked the manager, to please provide the debit order details again. the manager asked "well is there something wrong with your phone?" I rep**** saying no . her response. well I can only activate your policy once you have your phone checked by one of the Vodacom repairs centers,

said - an sms was sent to you on the 11th of august- informing that the payment was unpaid.

I did not recieve a message from cellsure

Now I am feeling very frustrated. I asked the manager if she advises that i move to another insurance company.

They will not reactivate my policy, they will not give me bank account details to pay the outstanding amount. they will not start the policy off fresh.

and if i do not go to a vodacom repairs center today, I will have to pay a pro rata plus a months pro rata. Is the client right or not. I am the client!

is this how cellsure treats their clients. like a piece of dirt!

Unacceptable