DECLINED CLAIM

On the 20 April 2016 my cell phone was ****** , i logged a claim with Cell Sure was told claim declined as my LG G4 cellphone is not insured. I was livid BECAUSE on the 24 September 2015 my daughter was ****** and her cell phone was ****** SAMSUNG Note 4 , this happened in Durban you can also check with VODACOM when the call was logged for her ****** phone we did not make a claim as we were not insured , this proved a valuable lesson and i knew that i had to insure all my phones. On the 25 Sept 2015 i went to VODASHOP FORREST HILL and my sales Representative Tebogo assisted me , i had to purchase another phone the LG G4 and gave my Samsung S6 to my daughter , i immediately advised my Rep to add insurance to both cell phones which he did and confirmed. CELL SURE IS ADAMANT TO DECLINE MY CLAIM, Celsure SENT A VOICE CLIP TO VODACOM WHICH I HEARD AND Helen said MY BAND IS TOO LOW FOR SAMSUNG S6 AND PREMIUM MUST BE HIGHER WHICH IS CORRECT .TAKE NOTE I INSURED 2 PHONES ON SAME DAY SAMSUNG S6 AND LG G4 THAT IS WHY I AGREED WHEN SHE SAID S6 ? SHE DID NOT MENTION ON WHICH CELL NO`S ? NEITHER DID SHE MENTION THE LG G 4 SO I TOOK IT ALL IN ORDER , I NEED INTERVENTION (CEL ****** 072 281 325