CLAIM THAT HAS NOT BEEN FINALISED

I LOST MY CELLPHONE ON 21/01/2015, REPORTED THE PHONE TO VODACOM AND THE POLICE.<br> I CALLED CELLSURE ON THE 22/01/2015, ONLY TO BE TOLD MY ITC NUM IS INCORRECT<br> I CALLED VODACOM TO GET THE CORRECT ITC NUM, ONLY TO FIND VODACOM SAYS MY PHONE WAS BLACKLISTED IN OCTOBER 2014.<br> MY CELL HAS BEEN WORKING PERFECTLY TILL IT GOT LOST, I HAVE NEVER REPORTED IT ****** / LOST IN OCT 2014.<br> <br> THEN CALLED CELLSURE TO PROCESS CLAIM AND GAVE THEM THE DETAILS I HAVE<br> MY PHONE HAS BEEN INSURED WITH CELLSURE SINCE 11/2013<br> WHEN I PLACED CELLPHONE ON COVER I WAS NEVER REQUESTED TO SEND PROOF OF PURCHASE.<br> <br> I NOW HAVE A PENDING CLAIM DUE TO ITC REFERENCE THAT IS GIVING THEM INFO THAT MY PHONE WAS BLACKLISTED IN OCT 2014.<br> I HAVE BEEN WITH CELLSURE FOR THE PAST 3 -4YEARS. <br> <br> IT IS 17/02/2015 TODAY, I HAVENT RECEIVED UPDATE ON MY CLAIM.<br> AN AFFIDAVIT STATING I DO NOT HAVE RECEIPT & PICTURES OF THE BOX OF THE CELLPHONE WAS SENT TO CELLSURE AS REQUESTED.<br> <br> I AM SITTING WITHOUT A CELLPHONE YET I HAVE INSURANCE &PAID PREMIUMS TODATE.<br> THE LADY THAT HANDLED MY FILE WAS FRANCINA, SHE PROMISED TO KEEP ME UPDATED AND STILL NOT UPDATES. I HAVE LEFT NUMEROUS MESSAGES TO SPEAK TO A MANAGER , NO ONE HAS CALLED<br>