Claim Feedback not received after payment was made

I had a contract with vodacom which was insured with Cellsure, when i terminated the contract with Vodacom I requested Cellsure to continue with the insurance. I lost my phone an the 19th December 2015 and when i claimed with Cellsure I was told after phone contract termination my contract was not activated but if I pay R238 they can continue with the claim, amount was paid on the 28rd December 2015 and from then onwards no feedback was received from Cellsure only that the matter is being discussed with Vodacom of which no feedback has been received in 2 months.<br> <br> Can Cellsure advise or give back my money