Claim -Cellsure (Cellphone in question: ***)

<p>On the 5th Feb 2017 my phone got lost (BlackBerry Z10). I then reported the matter to Cellsure as it was insured, it was then declined.The device was insured since from 2013. In 2015 I then upgraded to (Samsung A5). I kept the insurance for Z10 and never insured A5. To my surprise, I was told that the device insured is A5 not Z10. That was never communicated to me. According to Cellsure, when an upgrade is done, automatically the insurance get swopped to a new device. If I knew about this, I could have swopped the sim cards. Cellsure is debitting my account since from Feb to date, I haven't stopped it.</p>