Claim

ello,<br> <br> I am experiencing a problem with Vodacom Insurance Claim department or it might be a misunderstanding from the people I have been talking to through their Call Centre.<br> <br> I had switched off my phone from the 20th of December 2015 due to it switching on and off and was planning to take to Vodacom but lost it on the 2nd of January on my way back from Limpopo Province, I then blocked the phone and lodged a statement of claim at Hillbrow Police station on the 5th of January 2016.<br> <br> I then submitted the claim form online on the 6th of January and then got a call saying my account is in arrears hence my claim was rejected and I have to submit a physical form and pay off my account first.<br> <br> I then waited for end of the month to pay it up but couldn't due to other constraints. In between the 20th of December and 2nd January, I was supposed to go to Amsterdam but I couldn't due to other hurdles,<br> <br> I spoke to a lady yesterday asking for the way forward and she to submit my passport, but I was supposed to travel, not that I have traveled and if my claim was late, why not ask for an affidavit i lodged at the police?