Cellsure Vodacom Insurance - looking for reasons not to pay your claim

<p>i upgraded in October this year, didnt cancel the cover on the previous phone. got te forms to cover the new phone, faxed back didnt get confirmation. my old phone got lost, it didnt have simcard in it as it was in a new phone and i was about to transfer information from it. when i eventually claimed i got diffrent reasons why may claim was rejected, and whenever i resonded back i got another different reason unti i got a reason that their admin didnto update my information to cover te new phine as according to their records i was still paying and covered for an old phone.</p> <p>The last VERY rude lady i spoke to who is supposed to represent cellsure told me that she cant speak for other consultants but my claim is declined because i am suppsed to be covered for a new phone and not the old phone their admin didnt update my information. she also told me that she works for a company ans she is usre that i also work for a company and there are rules, i asked her if one of ger duties is to find reasons not to pay a claim she got so furious at me saying i dont know her duties and even threatened to terminate my call.</p> <p>my question is whose fault is it that my information was not updated.? Why wasnt i told this reason the 1st time a sent my claim?</p>