Cellsure = Taking your money to do nothing!

I have had this inurance for a very long time, actually since i have had my 1st contract with Vodacom on my devices.

Now for the 1st time that I can remember I have had a phone that i needed to be fixed.

Iphone 8, first they find their first loop hole not to help me at all and decline the claim. My wife used my the phone, not myself.

Then they agree that if i write a letter to explain and state my case they will look into it. Did exactly that.

Their response, second loop hole not to fix the phone... The premium that i have been paying is only up to R5000, for a nokia lumia, which by the way is about 6 years old or more. I have upgraded i think twice or three times after that... Every time i havr upgraded at the vodashop, they tell me that you have insurance on your upgraded device, if you want to cancell the insurance you have to call them to do so... Okay never cancelled ever.

Get this call now saying that if i want them to look at my claim or consider it, i have to pay in the difference in the premium i have paid and the premium i should have paid, which is just over a R1000, adding that i also have to pay an excess, which might be a lot, because the phone is worth R25000 according to them.

They need to fix the phone not replace it. In any case, just an overall horrible experience, where customers do not receive customer service, just being bul****.

I cancelled and will probably take my phone to Wefix to repair and will be forced to pay cash.

Thank you Cellsure for all of the years of nothing, you are worthless and bad insurance company!