Cellsure ****

A few months ago. In April, my fiance was in use of the Xperia XZ1 and the phone got ****** at a location with a few other phones.

I wasn't able to contact insurance as yet, because I had lost my ID. Time went by and I eventually blacklisted the sim and phone and contacted Cell sure, on the affidavit provided. My fiance said I should put the current date of when the phone was ****** to make sure that insurance would pay. This was not the case. The correct date was 8 OF APRIL 2018. Insurance told me I only have a few chances then the claim will be rejected due to invalid reasons.

On their system you would check when the phone was last in use. Dating the 8th of April and hasn't been used since. The phone is still gone and the sim was deactivated up until this day

So no phone. No insurance and where has all the money gone? Out the door. I'm still paying for a phone I don't have and a sim I don't have either.

I'm so disgusted.

If this was Cell C, I would've gotten a new phone and new sim. With no hassles and no long and tedious stories about not wanting to pay for insurance and not getting what I'm paying for.

This is truly ridiculous.

Just give me a new phone. Why does it have to be a a pain to get service that I AM paying for!!