cellsure provides POOR service

on the 30th of march i went to cresta vodacom to have my phone repaired due to a broken screen. they booked the phone in and told me that they would let me know as soon as the phone is ready for collection. on the 14th of april they sent me a message and told me that my phone is ready for collection. so i went to cresta to collect the phone only to receive my broken phone again..i asked the lady what the problem was and she said that they found liquid damage in the phone so they said i must get a new phone. i then went to vodacom westgate to get my new phone(because westgate is the closest to me) westgate said that i need a new refrence number and so they phoned cellsure to get the new refrence number but NOBODY is answering the phones and NOBODY will reply to a e mail when you sent them one. this has been going on for a month and nothing has been resolved and i still dont have a refrence number. i went to vodacom and they are not getting any kind of response out of cellsure. they dont reply to emails or phone calls. this is really ridiculous because its like this company is not existing. cellsure really needs to learn the meaning of customer service.