Cellsure insurance cancelled but still got charged and struggling to get my funds back

<p>Vodacom Cellsure insurance sold insurance to me and told me that I can cancel it within 30 days without paying a cent on it and I cancelled it on the 4th of May, but then I got charged for the insurance on my June debit order. I spoke to Lydia Bongoza on the 24th and she said it was cancelled, but if I forward them the invoice, she will request the credit refund, so I forwarded it to her on her e-mail address ********** on the 24th and asked that the funds is refunded urgently into my bank account, I called on the 26th at 10:29 to confirm whether she processed it and then they said that I need to send it as a PDF, cause they can't open it, so I did that and then I called the 27th again and she told me that the PDF is cut off and that it would take 5-7 working days for payment to reflect in my bank account, so I asked her why it took her a whole day to tell me that. I then forwarded her a good copy of the invoice and sent my banking details to her at 10:00 on the 27th. Later that day at 15:33 Lydia rep**** with a mail stating that the credit was processed and that the funds will be paid back into my bank account. I called yesterday morning because the 7 working days had already passed but the funds still didn’t reflect in my account and spoke to Matsibiso who told me that the credit was done on my Vodacom account, but it will again take 5-7 working days for the funds to reflect in my banking account, so I told her that this is unacceptable as I requested that the funds be paid into my bank account from the beginning, but my request wasn’t processed. The Lydia Bongoza sent me a mial yesterday afternoon that Vodacom is crediting my account and the funds will be deducted from my current invoice, so I owe less the end of this month, but this is not what I requested. I rep**** to her mail this morning, as I wasn’t in the office yesterday afternoon. I told her that I wanted it to be paid into my bank account, cause it is part of this month’s budget and not next months. I am very disappointed with how my query was handled and just want my funds back in my banking account.</p>