Cellphone insurance cancelled by Cellsure- iPhone 7 Plus

Phoned to inquire about my phone insurance because i noticed that it was not debited off my account on the agreed date.

I spoke to a lady called Nthabiseng and I advised her of my query. She told me that my insurance is CANCELLED and to my surprise I told her that I did not canceled the insurance as I am the one who took up the insurance. She then agreed that yes I did not CANCEL the insurance and she needs advise from her supervisor. I was told that I claimed 3 times and that was the reason for the cancellation. Furthermore I was told that Cellsure sent me a postal mail informing me about the cancellation which I ddnt receive and I asked to be e-mail the letter that was sent to my home address and where it states on their policy about Cellsure cancelling the insurance after three claims and she confidently agreed to send me the email. I repeatedly gave her my email address to be sure that she got the correct email which she agreed but I am still waiting.

The reason why I took up the insurance is that I have a problem of forgetting and I hoped that having insurance will ease my problem but only to find out that suddenly my cellphone is not insured without my knowledge is really shocking because what would have happened to me if my cellphone got lost or damaged???

To have an insurance company that have agents that are immature and no sound product knowledge is bad because the customer is severely compromised which is me in this case.

I have never came across an insurance policy that cancells your insurance after three claims and without the customers knowledge and I am still waiting for the terms and conditions to be sent to me.