APPALING SERVICE!!! Insure with anyone else

Took my phone in for repairs at Cell C in Centurion Mall on Monday 4 June 2018 for a broken screen. The lady assisting there was busy using the sleeve of her jersey to wipe blood from a popped ****le on her face.. but I digress. The lady assisting me failed to give me a ticket number, she only gave me a job card number, she also assured me that Cell C would be in contact with my claim and how much I need to pay for the claim. I phoned Cell C on Friday to follow up on my phone as I'd heard nothing from them, I refered back to the shop to get a ticket number. I went back to the shop and got a ticket number and I was again assured that the insurance will phone me with the excess fee.

Fast forward to 13 June and the insurer has not been in contact. When I phone the call centre I am now told that I was supposed to phone them and ask them to attend to my phone! Where have you ever heard of such *******! Its apparently my job to call the insurance to ask them to do their job! So I am paying for a phone that I haven't had use of for over 7 days and no one was going to EVER attend to it if I never called!

IAM TRULLY APPALLED!