FUSTRATED

<p>FUSTRATED!!</p> <p> </p> <p>I had a 2-year phone contract with CELLC and I decided to close it, meaning paying it off. I called in and they told me I need to pay an amount of R1,674.75. SMS was sent to my phone with Nedbank details and an amount I need to pay. I’m also Nedbank client the money was eft to CELLC bank account on the 07 October 2016 and few days later I called in and my call was redirected to the cancellation department, they told me the money was received and I advised them to leave my number on prepaid which was done. They told me the amount pad did not include the instalment for the October month. Month end October the normal instalment of R330.63.</p> <p> </p> <p>Month end November 2016 – CELLC runs a debit on my account of R1,674.75, so frustrated called CELLC I was put through to different department back and forth with no resolution – I was given a reference after the other lady logged a ticket. Went to my bank reversed the money.</p> <p>15th December 2016 – CELLC again runs a debit on my account of R1,674.75, called in again and asked the below question:</p> <p>- What is the status of my cell phone number – reply was it’s a PREPAID</p> <p>- Do I owe CELLC any money – reply was NO</p> <p>So my next question was – why do CELLC keeps on debiting on my account – this money was paid, reply – no miss you need to speak to this department, again back and forth no joy. Went to my bank and reversed the money and blocked CELLC on my bank account – which I had to pay a fee for that to be done.</p> <p> </p> <p>29th December 2016 - CELLC runs a debit on my account of R1,674.75, went to CELLC store in canal walk cape town, spoke to a floor manager, no joy he also called the call centre and a case was logged again with a new reference number sent to my phone. I requested a paid-up letter but I never got it.</p> <p> </p> <p>17 January 2017 - I called in again back and forth again for 45 minutes, managed to speak to a lady who understood my stress and she email me a letter stating that – “We hereby confirm that the above Cell C account is paid and closed. Please be advised that instruction has been sent to the credit bureaus to update your payment profile” I was happy at last….</p> <p> </p> <p>Month end January 2017 - CELLC runs a debit AGAIN on my account of my original instalment R330.63, NOW WHAT TO DO? I am no longer having CELLC contract but they keep on taking my money – now I am getting calls from CELLC telling me I am not paying my account.</p> <p> </p> <p> </p>