cell c refund nightmare

<p> I signed up for fibre and paid up in full. account ********** 28. On the 28 November I received confirmation that I have paid up. On the 3o November Cell C debit my account with R899. I logged a query online. After 2 days a consultant contacted me and said they could not assist me because it is their fibre dept. I have logged query after query for a refund. First I was promised a refund in December which never materialised now January. For 2 months I am waiting for a refund because of an error on the part of Cell C. They quick to debit your account but take months to refund although they system shows that i have paid up in full.</p>