Cell C Contract cancelled after 4 days without cause

<p>On Friday 13/1/2017 I took out a Pinnacle 100 contract at Cell C, N1 City. (Contract Agreement number ********** ********** ********** , and I was helped by a very efficient gentleman called Zubair. He also helped me to port my Cell C number ********** 040 from Glocell).</p> <p>On 16 January I received a message to say that my 'cancellation request was processed and my contract will be terminated on 16/1/2017 and that I can phone 084143 for any queries'. I never requested cancellation of this number. </p> <p>Well, I phoned the call centre, and I was passed on from the retention department to the technical department to the new contract department to the sales department back and forth, for two days now.</p> <p>Yesterday afternoon, Karmelita at the N1 City branch of Cell C finally got hold of someone at the call-centre called Rose (no surname, unfortunately) who could identify the problem and who could help me.</p> <p>She then advised me to buy a new sim card, and have it Rica'd. She then sent an email to someone who would have contacted me today re a sim swop and reactivation of my number. She had to leave at 5pm, so she could not finish the process.</p> <p>On the other hand, Karmelita, who had to leave at 5pm, stayed on 20 minutes longer to issue a new sim card and to Rica it.</p> <p>Well, I am still waiting on the phone call of Rose's colleague.</p> <p>I phoned 084145 today and after again being dumped from one department to another, someone called Sheryl told me that my number was permanently deleted and I can never have it back, unfortunately.</p> <p>She then put me through again to Customer Care to speak to a manager, and after 'hanging' in silence for 5 minutes, I terminated the call and decided to approach Hello Peter.</p> <p>How can the number ********** 040 be permanently de-activated when it was Rica'd again last night?</p> <p>Just for the record - payment on any of my contracts were never in arrears; this number belonged to me since my first contract with Cell C.</p> <p>Please can someone help me to just get my number back again. I manage a crisis pregnancy centre, and this is our contact number on all our pamphlets, posters and ads. This is a lifeline number to many pregnant and scared girls and I need it a.s.a.p.</p> <p>I had to repeat the same story about 50 times in the last 48 hours, with no senior person to speak to. </p> <p><br />I had several contracts with Cell C since they started, and as a loyal customer am horrified at the service I received. Although everybody was polite and listened and asked the necessary questions, they did not seem to have the power or insight as to how to help me.</p> <p>Kind regards,</p> <p>Rosa Scheepers</p> <p> ********** 235</p> <p>E-mail address: ********** <p> </p>