Cancelation nightmare

<p>Being phoned by the call centre to upgrade my current contract. Receiving the wrong colour handset, wrong added extras on contract and not receiving the extra phone. No stock on the extra phone in the deal. (no one told me that there is no stock)</p> <p>Cancel renewal contract and sending sealed handset back. Now almost a week and no feedback after handset arrived at CellC last week and Wednesday. Now customer service wants to cancel my number, the contract and all I wanted is to cancel my renewal/upgrade contract so that I can upgrade the current contract at a CellC store where I can actually receive the right colour phone and have the contact in order. Can CellC management help because your deferent departments are not doing their jobs and not listing to a client? NOT CANCELLING MY CURRENT CONTACT, JUST CANCELLING THE RENEWAL/UPGRADE CONTRACT SO THAT I CAN UPGRADE AND GET THE RIGHT HANDSET AT A CELLC STORE. THAT IS THAT</p> <p>PLEASE HELP.</p>