Cell C busy flushing themselves down the toilet!

Yesterday my fibre modem was struck by lightning and it no longer works. Cell C are my service provider. I phoned them, but because the original contract was taken out by my son-in-law when he stayed at my house, they refuse to replace the modem (for which I will happily pay) because they need him to verify the account. Unfortunately he is in the UK and unavailable, so this is not going to happen. So now I sit with no fibre access to my home. My business and my wife's are grinding to a halt. Surely they can make an exception due to the circumstances, but no. When I ask to speak to the supervisor they refuse. I will be cancelling this contract and opening up a new one with another service provider shortly. No wonder Cell C is in financial trouble, they don't want anyone's money. They have employed the clowns from Boswell Wilke circus to work for them. These people are useless.