Underhanded and pathetically inefficient

<p>So I call Cell C's call centre today to enquire why R17. had been deducted from my account when all I'd done was send an sms. Got told by the agent Khetiwe that data charges were incurred but can't tell me how and where. All I received were Facebook notifications. I Don't usually get charged that much to actually surf Facebook!! She was absolutely clueless and could offer no further help. I ask to speak to a manager and amazingly every one of them are in a meeting!! She offered to log a complaint (out of sheer desperation I'm sure) at long last. But I have to call back and check on the progress??!! Really?? Am I on Cell C's payroll to do the follow up on their pathetic service and downright thievery?? Hell no!! This is not the first time. Previously I called to complain that R15 had been deducted from my account and guess what.. No follow up, no apology. There are other times when I didn't even report it. So fed up. And data charges have gone up at a time when Telkom is offering the best data deals ever. I'm on prepaid so very aware of charges. Feel so sorry for those stuck on a contract and getting ****** without realising it!! Time to take my business elsewhere!! Cell C you suck!!</p>