Disgusted Customer

I am due for an upgrade with Cellc this month.

I phoned this morning and I requested an upgrade. I was told that I couldn't because of a payment of April that bounced back. I then informed the person that I did do the payment via eft like I have been doing for the past 6 years.

Because of this they said that I have to wait for 3 months before I upgrade. I then called again and asked for assistance from the supervisor of customer service which refused to answer my call. When I phoned again I spoke to under person who told me that I did not pay March 2022 account. Which I actually did. I then explained again and they transferred me to under person. If my account was in arrears why didn't there account department contact me.

This evening I phoned again asking for a statement for me to investigate myself. The customer service agent explained that according to the system she see's that from last year until current my account has been paid in full and there is proof of payment for every month.

So I can't understand why I am getting excuses from their customer service and upgrade department when my account is clean.

The people I talked to was Mpho Mashala And at least 5 other people. I still phoned Centurion mall and spoke to Rebetta who they instructed her that I have an outstanding amount from March. I am a loyal customer for the past 20 years and this is pathetic.

OR is this racial because I am an Indian.