Cell C - Disappoints once again regarding debit order issue and their lack communication thereof

I am writing to express my frustration regarding the issue of this month (April) issue with my debit order, which was scheduled for the 1st of this month as per my contract. As of today, the 3rd of April, no debit order has been processed. I contacted customer service to inquire about this, and I was informed that Cell C is experiencing issues with debit order this month, though not for all customers, only for some.

However, I find it concerning that this information was not proactively communicated to clients, nor was I provided with any alternative dated or payment methods. I was also not informed that I should make a cash payment, and I did not receive a clear response regarding what will happen once the debit order issue is resolved. Will I be reimbursed if the payment is processed later?

I am requesting immediate feedback on the status of my debit order and guidance on the next steps I should take. Clear communication and a resolution to this matter are urgently needed!