Cell C *****, and no feedback

On the 5th of July, I informed Cellc that someone took 2 expensive contract extensions under my name and I did not authorize it. I further explained to them I was in an accident that morning and was injured, but they insisted I follow protocol and get an affidavit. I had no vehicle, was under heavy medication but I had to find my way to get the paperwork sorted for them to take me seriously, so I thought.

No one cared and listened to me to stop the delivery of the device. I have spent 3 weeks trying to resolve this without any help from head office.

Finally on Saturday I listened to the call recording. The Agent calls a number that does not belong to me! How did he know to call that number? He lead the "lady" with alot of the answers on the security questions. She says she worked at a place of work that I left last October. But Cell C, still has this on their record, so basically everything on their system was repeated by this lady. If he was an honest agent or had half a brain the moment she told him she doesn't use my actual number that should have rund alarm bells, but it seems fishy.

Further on the call, she tells him to deliver it to her place of work, the name is for eg, ABC east rand mall, but she gives a delivery address for jhb south!

Then after requesting for 3 weeks for the POD, it was not my signature or my address or phone number.

I was at my wits ends and contacted the Ceo on a Sunday and then suddenly, I started getting phone calls to resolve this.

My issue is and I have mentioned many times 1. My security within cell c has been breached and I need to know from them how must I feel safe. 2. I asked yesterday, how is Cell C, going to re I burse me, for my time, my effort, my mental distress and inconvenience caused by making an injured person get out of bed for an affidavit yet they still did nothing to help me 3. I never received an apology to date and I want the agent investigated . 4 if they can't do any to help me, they should at least allow me to cancel all my contract and move to a new service provider at no cost to me because I truly believe the agent was apart of this

I got a call yesterday and asked these questions and still got no answers.

So cell c, should we go legal?

The only thank you I can give is to the Ceo that took me seriously.