WD
Wayne D
1 reviews | Active since Apr 2019
24 Apr 2019, 15:31
ZERO SUPPORT FOR CELL C FIBRE CLIENTS
Well done Cell C I see others are also unhappy with your service, absolutely no support for paying customers with internet disruption, I too have been with out internet which both my wife and I need to run our businesses,Long weekend or not... the excuses have been from our lines are down to the support team is on strike and more....really????? Where does that leave us... no answers no help... no support when its needed and Im sure many others are struggling with the same *******, to anyone out there thinking of using Cell C fiber...look else where... to Cell C your service sucks...having to send an email to report a fault with our internet and have a turn around time of up to 48 hours or more is ridiculous, my problem was escalated on Saturday and Sunday and Monday by a few customer service people and by me and still nothing. Your Service sucks Cell C.
Helpful (0)
Replies (3)0
Replies (3)
Cell C's replyOfficial
24 Apr 2019, 15:38Good afternoon Wayne
We would appreciate the opportunity to assist.
Kindly private message us your ID/account number in order to access your account.
Regards
DA
We would appreciate the opportunity to assist.
Kindly private message us your ID/account number in order to access your account.
Regards
DA
Cell C's reply24 Apr 2019, 15:38
Official
Good afternoon Wayne
We would appreciate the opportunity to assist.
Kindly private message us your ID/account number in order to access your account.
Regards
DA
We would appreciate the opportunity to assist.
Kindly private message us your ID/account number in order to access your account.
Regards
DA
WD
Wayne D's updateReviewer Update
25 Apr 2019, 13:54Upate:
So within 10 mins I receive a response to my post from Cell C.. wow.... You can read the response from them above, I have forwarded them all my details as requested and guess what ...Still nothing.....I actually sent an email on 24th at 7.20 am and a ticket was opened and confirmed an agent would be in contact with me shortly....nothing yet....so I phone again and another consultant answers....we go through the whole song and dance again as I've frustratingly done every day for the last 7 days and the consultant then goes to check the status of my ticket, now... bear in mind 2 consultants over the weekend supposedly escalated my case and emailed the "support back office"......Now Im told that it takes 1 to 4 days for a response to the ticket created and if no response to call back with the ticket no and they will then take it personally to the "back office" so Im told..
So no internet already for 7 days and then wait another 1 to 4 days for a response??? ... This is an utter joke.. Cell C you should be ashamed by the way you treat your paying clients when they have a problem especially when their businesses are affected by it... if I treated my clients like this ..I would'nt have any clients...
If you want Fibre to your home or office choose a different provider this one really sucks and I rate it 0.
WD
Wayne D's update25 Apr 2019, 13:54
Reviewer Update
Upate:
So within 10 mins I receive a response to my post from Cell C.. wow.... You can read the response from them above, I have forwarded them all my details as requested and guess what ...Still nothing.....I actually sent an email on 24th at 7.20 am and a ticket was opened and confirmed an agent would be in contact with me shortly....nothing yet....so I phone again and another consultant answers....we go through the whole song and dance again as I've frustratingly done every day for the last 7 days and the consultant then goes to check the status of my ticket, now... bear in mind 2 consultants over the weekend supposedly escalated my case and emailed the "support back office"......Now Im told that it takes 1 to 4 days for a response to the ticket created and if no response to call back with the ticket no and they will then take it personally to the "back office" so Im told..
So no internet already for 7 days and then wait another 1 to 4 days for a response??? ... This is an utter joke.. Cell C you should be ashamed by the way you treat your paying clients when they have a problem especially when their businesses are affected by it... if I treated my clients like this ..I would'nt have any clients...
If you want Fibre to your home or office choose a different provider this one really sucks and I rate it 0.
Cell C's replyOfficial
26 Apr 2019, 07:10Good morning Wayne
Thank you for your response.
We have escalated this matter to management from the Fibre department. Feedback will be provided as soon as possible.
Regards
DA
Thank you for your response.
We have escalated this matter to management from the Fibre department. Feedback will be provided as soon as possible.
Regards
DA
Cell C's reply26 Apr 2019, 07:10
Official
Good morning Wayne
Thank you for your response.
We have escalated this matter to management from the Fibre department. Feedback will be provided as soon as possible.
Regards
DA
Thank you for your response.
We have escalated this matter to management from the Fibre department. Feedback will be provided as soon as possible.
Regards
DA