ZERO service, waste of money and time!!

Had fibre installed with Metro fibre and Cell C is my ISP. One of the fibre cables is broken and have called metro fibre for them to come fix. They say Cell C has to lodge a ticket to them as they are my service provider. I have been calling Cell C for 2 weeks! Nothing! I have never used the internet and come end of month I will be billed for a service I haven't used at all. The after service is pathetic! I even sent an email to support informing them I want to cancel the service and...you guessed it right...NOTHING.. I get the same response that they are waiting for a response from the technical team. A whole technical team to just lodge a ticket! Really frustrated, I cant work and am working from home. Cell C is a waste of time and money. STAY AWAY!