HB
Heath B

1 reviews | Active since Jul 2015

06 Aug 2015, 10:00

ZERO RATING FOR CUSTOMER SERVICE- Embarrassing

***, I would like management to call me<br> <br> For goodness sake, you people are starting to infuriate me. look at the struggle on the *****s, look at the charging pin, who would send this to you looking like that especially if someone is a technician himself. I had to sign the report, in the presence of the manager at Cell C Pinelands, the manager himself examined the watch and please don't give ******* about they not trained or in a position to declare the condition. How can that be when they are your first point of contact...really disgusting.<br> <br> I am still waiting on Feedback from a CELL C facebook post. There is NOTHING to follow up on, we are not going to accept this ridiculous back and forth.<br> <br> No excuses are acceptable anymore. This watch needs to be replaced. We will be visiting your Pinelands branch to find out details about the courier, receiver who signed etc. We pay over R600 a month for this contract and will not tolerate such irresponsibility and disregard for accountability on Cell C's part. You people want to buy customers out of their contracts for up to R10000, you have got to be kidding with service like Cell C, wouldn't even consider the thought.

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Replies (1)
Cell C
Cell C's reply06 Aug 2015, 10:10
Official
Hello Beukes1102,

Thank you for posting to us.

We have escalated this matter for further assistance. Do expect communication soon.

We apologize for the inconvenience caused.

Regards
Cell C | PN