Zero customer service. Pathetic and Infuriating!

<p>I have been asking for 7 months to have the Get more subscription taken off my contract. I did not ask for it, and I don't use it! </p> <p>In April of 2016, I joined up with Cell C at the Pavilion. I did ask for extra data to be added to my account monthly. The agent in the store showed me on my printout what my contract amount was and that there was an additional amount of R59 for the data. I was happy....but that was shortlived. I noticed that I was not getting any additional data but my account was being debited for the additional R59. It turned out that the R59 was for a Get more subscription. I am inclined to think that the agent at the store knew exactly what he was adding on to my account and that I would be none the wiser. </p> <p> </p> <p>I revisited the Cell C store in the Pavilion on 8 August 2016. I was put on to a call with an agent from Get more - as apparently Cell C themselves cannot do anything to resolve the query. I was informed that 30 days notice was required, therefore my account would be debited once more with the Get more subscription fee. I accepted this and I was hopeful that it would be resolved.</p> <p> </p> <p>But no. Why, why, why????!?!?!?!?!?!?! It does not seem possible for service providers to do what they promise to do. They "escalated" the query about a dozen times. They assured me I would have credit for all the amounts that were debited after September and that it would then come off my debit order amount. They assured me this for Dec, and then for Jan...... but lo and behold, Jan debit order today and I am still being charged for it. I am doubtful of whether I will ever see an end to this, other than my contract coming to an end.</p> <p> </p> <p>I am furious! I will never recommend Cell C or sign with them again.</p> <p> </p> <p> </p>