Zero customer service

<p>After being ****** at gunpoint, I visited Cell C Campus Square to do a sim swap today. I was turned away because I didn't have a green ID (that was also ******), saying I need to go and apply for a temporary one????? I had my drivers license, commonly accepted at banks, post office, etc. I then said I would like to close the account - they were also unable to do that. I phoned 084140. After going through the drilling of identification, with nothing else done for me, I was told I was being transfered to another department where they will again do the verification??? What was the purpose of the first verification? Cell C provided excellent service when I transferred my account to them 2 years ago, but there was no sign of any of that today, when I really needed assistance.</p>