Z10 Blackberry

I have taken a contract with cell c last year, eve since I took the contract the phone has been going for repairs, I have been paying for a contract which I hardly benefit from, for the 4th time I took the phone in an this time they have issue me a new phone I was not issued with a notification on the status of my phone so I decided to call only to find out that I have been credited with a new phone, now to get the new phone is such a hassle because cell c has such *********** employees working there, no customer service skills and they was not able to help me, after several and numerous attempts of being diverted I manage to speak to a lady from the upgraded department and she has said to me that she has escalated the matter and I will be confirmed in 2 weeks. I am really disappointed in this matter. I don't have a phone at the moment and they want to issue me with a silly phone. unhappy customer